Have questions? We are here to help. Here are the answers to some typical questions.
Smiles, hugs, and wish-taking are always free, however, we know that your time is precious around the holidays. For your convenience, you may secure a reservation for the price indicated for your mall at CelebrateYourHoliday.com. This amount will be applied towards your photo package when you arrive to see Santa. Keep in mind, availability is limited and all reservation fees are non-refundable. Please know, reservations are not required and are only offered for your convenience. You can always show up on location and go to the walk up line.
No problem! You may contact us at least 72 hours before your scheduled reservation time and our team will work to find another date and time based on the availability. If there isn’t an available time slot that fits your schedule, you can always show up on location and go to the walk up line.
We kindly request that guests refrain from using ANY type of camera device within the confines of the photo set.
Your reservation time is included on your email confirmation. You may also search for your reservation by clicking this link: Reservation Lookup
Can’t make it? If you need to change or cancel your reservation, you may contact us at least 72 hours before your scheduled reservation time and you will receive a full refund, less $10 cancellation fee. Cancellations made less than 72 hours before the scheduled reservation time will not receive a refund. Please remember you can always show up on location and go to the walk up line.
If you are unable to find a convenient time, contact our Customer Care Team by using our online email form or call 1-800-768-3987 Monday to Friday 9 a.m. to 6 p.m. (EST) for assistance.
For your convenience, each location has stroller parking near the photo set location and some locations allow strollers in line.
Santa would like to know who will be visiting him so that he can make his list and check it twice.
Please allow 24 hours after having your photos taken for all of your pictures to be uploaded to CelebrateYourHoliday.com.
When you visit Santa in the store you will receive your photos on the spot! If you choose to order additional photos from your digital downloads through this site, please allow 7-10 business days for production (process and print time).